By Charlotte discount codes and coupon codes in October 2026

Signing up for the By Charlotte newsletter sends a unique 10% welcome code to your inbox. It is the most dependable By Charlotte discount code for new customers because there is no minimum spend. The catch is the clock. The code is valid for 14 days from the date it is issued, works on a first order only and can be used once per person.

It also covers full-priced styles only. Sale items, gift cards and made-to-order engagement rings and wedding bands are excluded. It also can't be combined with any other promotion or code.

Sign up when your wishlist is ready rather than weeks ahead. Additionally, build the order around full-priced pieces you are sure about, so the 10% isn't lost to an expired code.

Add your birth date when you join the newsletter, or later in your account details. By Charlotte will then email a 15% birthday code about three weeks before your birthday. You need to be signed up at least a month ahead to receive it, and the code stays valid for 30 days from the date it is sent.

Like the welcome offer, this By Charlotte promo code works on full-priced items only and excludes gift wrapping, gift cards and vouchers. It also excludes made-to-order engagement rings and wedding bands. It is single-use and can't be stacked with another offer.

As the larger of the two newsletter discounts, it is worth saving for the piece you have been waiting on. For a $200 full-priced order, 15% takes off $30, compared with $20 from the 10% welcome code.

Standard shipping within Australia is free on orders over $150, and orders under that pay an $8 flat rate. Express shipping is free on orders over $300, or $10 on orders under $300. Both go through Australia Post, and free shipping is applied automatically at checkout.

For a $140 order, the $8 standard fee adds almost 6% to what you spend. Adding a full-priced piece you already planned to buy often makes more sense than paying postage. The cart shows when free shipping applies, so check it again after applying a By Charlotte discount code, since your total changes before you pay.

Under $150, express costs only $2 more than standard. That small gap is worth paying when timing matters, because express orders are also packed as a priority.

Click & Collect is free with no minimum spend, which makes it the simplest way to avoid the $8 fee on a small order. Choose Pick Up at checkout and select the Paddington, Emporium Melbourne or Robina boutique. Every item in your cart has to be in stock at that one boutique; otherwise the option won't appear. Engraved or photo-printed pieces can't be collected.

By Charlotte aims to have orders ready within four hours, though orders placed after 2 pm on a normal trading day are ready the next day. Bring your Ready to Collect email or photo ID, and pick up within seven days. Any unclaimed orders are refunded after 10 days.

Shoppers within 50km of By Charlotte's Sydney warehouse can choose same-day delivery. Order before 11 am, Monday to Friday, and a courier delivers by 5 pm. It costs a flat $20 within 20km or $40 from 21km to 50km, and the option only appears at checkout if your postcode is eligible.

There are limits. Personalised pieces with engraving or photo printing can't go same day and the service may be paused during sale periods. Same-day orders also can't be changed once placed.

Even at the lower rate, same-day costs double the $10 express fee, so it suits a last-minute birthday or anniversary gift rather than an everyday order.

By Charlotte offers two interest-free instalment options. Afterpay splits your order into four payments over six weeks, and PayPal Pay in 4 splits it into four payments taken every two weeks. Credit and debit cards are accepted too, and the terms list Apple Pay and Google Pay among the payment options the store may offer.

Instalments spread the cost, but they don't lower it. A missed Afterpay payment can attract late fees that quickly cancel out a 10% code. Make sure to only use instalments when each payment fits your budget on the day it is due.

Photo lockets can be personalised with the picture of your choice through By Charlotte's free photo printing service. The Locket Photo Guide on the site explains how to prepare your photo at home.

Engraving is an online-only service on select 14k solid gold, 18k gold vermeil, and sterling silver pieces. You can engrave up to five characters. It adds one to two days to the usual delivery time, can't be sent the same day, and makes the piece final sale. Confirm the size and spelling before you pay, because an engraving mistake can't be fixed with a return.

You can return eligible full-priced items within 30 days of receiving them for a refund or store credit. Make sure that the items are unworn and in their original packaging. Final sale items, earrings, toe rings, engraved pieces, made-to-order engagement rings and wedding bands, gift cards, and gift wrapping can't be returned unless faulty.

How you send it back changes what you get. A prepaid Australia Post label through the returns portal costs $10, taken from your refund, which is 8.3% of a $120 piece. Returning an online order to a By Charlotte boutique doesn't involve that label fee. Opting in to Checkout+ coverage when you order includes the return label. Refunds are processed within up to five business days once the return is approved.

Faulty items are different, because Australian Consumer Law rights apply. Email their customer care team with two to three clear photos, your order number, and a description of the fault.

Ordering the wrong size is the easiest way to lose $10 on a return, so start with By Charlotte's sizing guide. It covers rings, necklaces, bracelets and cuffs. The ring chart converts By Charlotte's sizes into Australian letter sizes by inner diameter and circumference. You can measure a ring you already own in millimetres, or order the free ring sizer from the site.

Measure the exact finger on the hand you plan to use, when your hands are warm, and make sure the ring will slide over your knuckle. Most necklaces adjust between 15 and 18 inches, with the length listed on each product page. If you are still unsure, customer care can help before you order.

For made-to-order engagement rings and wedding bands, one complimentary resize, one size up or down, is included within six months of purchase.

By Charlotte's warranty depends on the metal. Solid gold jewellery and made-to-order engagement rings and wedding bands are covered for 24 months from the date of purchase. Meanwhile, gold vermeil, gold-plated, and sterling silver jewellery is covered for six months. The warranty covers defects in workmanship or materials. This is on top of your rights under Australian Consumer Law.

To claim, lodge a return through the returns portal and choose "Item is faulty (warranty claim)". Then, add up to four photos with a clear description. Keep your proof of purchase, because every claim needs it.

By Charlotte's sales tend to follow key shopping dates rather than running all year. These are the events its help centre lists as typical.

• Holiday sales usually run from December into February.

• Frenzy Sale usually falls in May and again in November.

• EOFY sales usually arrive in June.

• Online Shopping Night Sale is usually held in April and September.

• Afterpay Day usually lands in August.

• The Friday Sale and Cyber Monday arrive in late November.

The brand also runs surprise promotions announced through its newsletter and social media.

Sale buys come with two trade-offs. Sale items are final sale unless faulty. A By Charlotte discount code generally won't help, since the welcome, birthday and partner codes are limited to full-priced styles or can't be combined with sales. Save pieces to your wishlist before each event and confirm your size first, so you can buy quickly without risking a piece you can't return.

The cheapest piece isn't always the best value. By Charlotte's 18k gold vermeil is a thick layer of 18k gold over sterling silver. It costs less than solid gold but can tarnish with water, sweat and cosmetics. Meanwhile, plated pieces may need replating every few years. Solid gold pieces are waterproof and tarnish proof when cared for correctly, and they come with the longer warranty.

For a piece you will wear every day, solid gold can work out cheaper over the years than replating or replacing vermeil. For occasional wear or trend pieces, vermeil or sterling silver keeps the upfront cost down.

Damage from incorrect wear isn't covered by their warranty, so good care is a genuine money saver. Take pieces off before showering, swimming, exercising and sleeping, and put them on after perfume, sunscreen and hairspray. Store them in a cool, dry place with the anti-tarnish tabs that come in your order rather than in the gift box.

Clean sterling silver and solid gold with a soft polishing cloth, and treat vermeil and plated pieces very gently. Ultrasonic cleaners can damage plating, cuffs and pearls, so skip them for those pieces. A yearly check of stone settings also costs far less than replacing a lost stone.

When you are buying for someone else, tick "Make this a gift?" at checkout to include a gift receipt instead of an invoice. It shows no prices but still works as proof of purchase, so the recipient can return an eligible piece within the 30-day policy. They will need the order number and the phone number or email used on the original order, so pass those on with the gift. It is a small step that turns a wrong size into a refund or store credit instead of money lost.